Terms of Service for garageghost.co.uk

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between Garage Ghost Limited ("Garage Ghost", "we", "us", or "our"), registered in England and Wales, and the business entity or individual ("Client", "you", or "your") subscribing to or accessing our automated telephony, call intake, and notification platform (the "Service").

By creating an account, connecting a telephone line, or accessing the Service via www.garageghost.co.uk, you agree to be bound by these Terms. If you do not agree, you must not access or use the Service.

2. Description of Service

Garage Ghost provides precision call intake and notification automation for automotive repair workshops and garages in the United Kingdom. Our Service includes:

• Automated telephone answering and speech-to-text intake of inbound customer calls.
• Extraction of structured service request details (caller name, contact number, Vehicle Registration Mark / VRM, reported fault, and callback timing preferences).
• Instant dispatch of service request summaries and SMS booking confirmations to designated Client channels and end customers.
• Online portal dashboard for reviewing call intake history and customer records.

3. Strict Service Scope & Disclaimers of Authority

The Client explicitly acknowledges and agrees that Garage Ghost operates solely as a passive intake and messaging intermediary. Specifically:

4. Subscriptions, Fees & Payments

• Subscription Plans: Access to the Service is billed on a monthly subscription basis at the rates published on our Pricing page or agreed during registration.
• Billing & Renewal: Subscriptions auto-renew monthly on your billing date unless cancelled prior to renewal.
• 30-Day Money-Back Guarantee: New subscribers may request a full refund of their initial subscription fee within 30 days of registration if unsatisfied with the Service.
• Taxes: All stated fees are exclusive of Value Added Tax (VAT) where applicable under UK tax regulations.

5. Client Responsibilities & Call Forwarding

As a Client, you agree to:

• Correctly configure call forwarding on your telephone network to forward calls to your assigned Garage Ghost phone number.
• Maintain active, valid endpoints (WhatsApp numbers, SMS phones, email addresses) for receiving call alerts.
• Keep your account credentials confidential and notify us immediately of any unauthorised access.
• Ensure all customer interactions follow relevant UK consumer protection and automotive service regulations.

6. Service Availability & Limitation of Liability

While we strive to maintain high service availability, the Service relies on third-party telecommunications networks, mobile operators, speech processing engines, and messaging APIs. The Service is provided on an "as is" and "as available" basis.

To the maximum extent permitted by UK law:

• Garage Ghost shall not be liable for any indirect, special, incidental, or consequential loss, including loss of profit, business revenue, goodwill, or anticipated savings.
• Garage Ghost shall not be liable for missed calls, delayed alerts, or transcription inaccuracies resulting from telecommunication carrier outages, line noise, or network disruptions.
• Our total cumulative liability arising out of or in connection with these Terms or the Service shall not exceed the total subscription fees paid by you in the 12 months preceding the event giving rise to the claim.

7. Intellectual Property Rights

All intellectual property rights in the Service, software, proprietary algorithms, website design, branding, and documentation belong exclusively to Garage Ghost Limited. Nothing in these Terms grants you any right, title, or interest in our intellectual property, save for the limited right to use the Service during an active subscription.

8. Termination & Cancellation

You may cancel your subscription at any time by contacting us via email at team@garageghost.co.uk. Cancellation takes effect at the end of the current paid billing cycle.

We reserve the right to suspend or terminate account access immediately if you breach these Terms, fail to pay subscription fees, or engage in abusive or unlawful use of the telephony systems.

9. Governing Law & Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes) shall be governed by and construed in accordance with the laws of England and Wales. Both parties irrevocably submit to the exclusive jurisdiction of the Courts of England and Wales.

10. Contact Us

If you have any questions regarding these Terms of Service, please contact us at:

Garage Ghost Limited
Email: team@garageghost.co.uk
Phone: +44 7594 891471