Direct answers for independent garage owners.
Garage Ghost picks up the moment your phone rings past your specified limit (usually 20 seconds). It introduces itself as your intake team, captures the vehicle reg, the specific fault, and the customer contact info. You get a notification immediately. You call them back once you have finished the job.
We use high-fidelity UK speech models. It sounds like a professional receptionist sitting in your office. It handles natural conversation and understands regional accents.
The system is trained on garage terminology. If a customer says 'engine light is on' or 'I need my 60k service', it logs that category. It never books the slot—you do. This prevents a 4-hour job being squeezed into a 45-minute MOT gap.
No. You keep your existing number. You set up 'Conditional Call Forwarding' on your landline or mobile. When you don't answer, the call diverts to Garage Ghost. If you pick up yourself, the system never intervenes.
No. It supports them. Garage Ghost acts as a safety net for when they are on another line, dealing with a customer at the counter, or picking up parts. It ensures no enquiry is lost while they are busy.
The system explains that you are in the workshop or out on recovery and will call back shortly. Regulars appreciate professional acknowledgement and a guaranteed callback more than a phone that just rings out.
You get a real-time record of every call. You will see customer details, registration, and needs. Recovering one major repair job pays for several months of the service.
Every call record includes a summary. If a customer has a complex request, you will see that in the notes before you call back. You go into the callback knowing the vehicle and the problem.
A single missed clutch job pays for the monthly cost. If you miss two calls a week while on the tools, you are losing over £1,500 a month in turnover. Garage Ghost captures that revenue.
