Under the hood
How Garage Ghost works,
and why we built it this way.
A clear look at how Garage Ghost handles calls and books work for independent garages. Workshop reality, no fluff.
Founded
2024
Location
UK
Focus
Motor Trade Only
Serving
Independent Garages
The workshop problem
01
The line is already engaged
One phone, one pair of hands. A second caller hears the engaged tone and moves on to the next garage.
02
Voicemail is a dead end
Most callers ringing about a car will not leave a message. They want a date and price, not a callback.
03
Evenings and weekends
People book their car in when they are not at work. That is exactly when the workshop is shut.
04
You cannot count what you missed
Without a record of unanswered calls there is nothing to fix and no way to size the loss.
Product decisions
Why a voice agent instead of an online booking form?
Drivers pick up the phone. When a warning light comes on or an MOT expires tomorrow, people want to speak to someone, not fill out an 8-field form and wait.
Why Google Calendar sync?
Garages already have diaries. We don't force you to abandon your tools — Ghost syncs two-way with Google Calendar so your schedule is always live.
Why daily capacity limits?
No garage wants an automated system over-booking bays. You set the exact ceiling per day, and Ghost strictly obeys it.
Why garage-owned data?
Your customer records, car registrations, and phone numbers are your workshop's goodwill. We never pool, share, or sell your data.